Returns & Exchanges
At Matchbox Gifts, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our support team with your order number and the reason for your return to receive a Return Authorization number.
Pack Your Items
Securely place the unused items in their original packaging, ensuring all tags and protective materials are intact.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once we receive and inspect your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing