Frequently Asked Questions
Everything you need to know about shopping with Matchbox Gifts.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your gift sooner.
Can I include a personalized message with my gift?
Absolutely! During the checkout process, you will find a 'Gift Message' field where you can enter a custom note that we will include with your order.
What is your return policy?
We offer a 30-day return policy for most items in their original packaging. Please note that personalized or custom-made gifts are non-refundable unless they arrive damaged.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.